I have no doubt that Explain will help set new standards in the industry.
As a professor, researcher and consultant I have closely followed the development of Explain.
Since 2012 I have had access to background data and insight into the algorithms constructed to correlate the behavioral data of call-center employees.
What makes Explain unique is its explicit methodology, which makes it possible to measure and thus target soft skills of call-center employees. With Explain it becomes possible to closely monitor, analyse, learn and further develop the skills of call-center employees. With its builtin Action Matrix, Explain is a powerful normative tool which enables management to closely plan and target the training of call-center employees.