Explain offers deep insight, not seen elsewhere before.
I have been in sales, marketing and specifically telemarketing for many years. I am working with development of software dedicated to telemarketing. However, I have never seen any tool or methodology which offers the same level of insight, as Explain does.
The combination of possibilities that allow you to quickly gain advice in what to do next, but also to dive into the deepest level in regards to analysis of behaviour and performance, is unique.
I will highly recommend the product to anyone working with customer contact.